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Cannot checkin

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Chad

11 Apr, 2017 02:15 AM

I cannot upload a photo (shows a blank screen) nor perform a checkin (error).

  1. Support Staff 1 Posted by Greg Avola on 11 Apr, 2017 02:21 AM

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    Can you provide a screenshot of this?

    Greg

  2. 2 Posted by Chad Hutchinson on 11 Apr, 2017 02:24 AM

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    On Mon, Apr 10, 2017 at 10:21 PM Greg Avola <[email blocked]> wrote:

    // Please reply above this line
    ==================================================

    From: Greg Avola (Support staff)

    Can you provide a screenshot of this?

    Greg

    On Mon, Apr 10 at 07:15 PM PDT, Chad wrote:

    I cannot upload a photo (shows a blank screen) nor perform a checkin (error).

    Having trouble reading this? View this discussion online: Cannot checkin .

    Reply with #ignore to stop receiving notifications for this discussion.

    --
    - Chad
  3. Support Staff 3 Posted by Greg Avola on 11 Apr, 2017 02:40 AM

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    Have you tried a re-install of the app?

    Greg

  4. 4 Posted by Chad Hutchinson on 11 Apr, 2017 02:49 AM

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    I have not. Only a restart of my phone.

  5. 5 Posted by Chad Hutchinson on 11 Apr, 2017 02:52 AM

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    Actually made it worse. All photo gallery images show as light gray
    rectangles.

  6. Support Staff 6 Posted by Greg Avola on 11 Apr, 2017 02:59 AM

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    Can you provide a screenshot of what you see?

    Greg

  7. 7 Posted by Chad Hutchinson on 11 Apr, 2017 03:01 AM

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    On Mon, Apr 10, 2017 at 10:59 PM Greg Avola <[email blocked]> wrote:

    // Please reply above this line
    ==================================================

    From: Greg Avola (Support staff)

    Can you provide a screenshot of what you see?

    Greg

    On Mon, Apr 10 at 07:52 PM PDT, Chad Hutchinson wrote:

    Actually made it worse. All photo gallery images show as light gray
    rectangles.

    Having trouble reading this? View this discussion online: Cannot checkin .

    Reply with #ignore to stop receiving notifications for this discussion.

    --
    - Chad
  8. Support Staff 8 Posted by Greg Avola on 11 Apr, 2017 03:12 AM

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    Is this happening outside of Untappd or just in Untappd?

    Greg

  9. 9 Posted by Chad Hutchinson on 11 Apr, 2017 03:13 AM

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    Just Untappd.

  10. Support Staff 10 Posted by Greg Avola on 11 Apr, 2017 03:38 AM

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    What device type, OS version, etc?

    Greg

  11. 11 Posted by Chad Hutchinson on 11 Apr, 2017 03:40 AM

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    iPhone 6 running iOS 10.1.1.

  12. Support Staff 12 Posted by Greg Avola on 11 Apr, 2017 03:45 AM

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    I would try updating the latest OS version and seeing if that help - this
    also could be related to iCloud (if you have that enabled, there could be
    some permsissions there that may need to be turned on)

    Greg

  13. 13 Posted by Chad Hutchinson on 11 Apr, 2017 03:56 AM

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    I have been using the app for years without issue. The latest iOS version
    came out a few weeks ago and I've had no problems until today. I also
    haven't changed any iCloud settings.

    • Chad

  14. Support Staff 14 Posted by Greg Avola on 11 Apr, 2017 11:56 AM

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    It's always good To have the latest version of software to make sure things are working great. If you can try upgrading that would
    Be great to help us continue the debugging process.

    Greg

    Sent from my iPhone

  15. 15 Posted by Chad Hutchinson on 11 Apr, 2017 02:04 PM

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    Understood. But until security scans are done out IT dept won't allow it.

  16. Support Staff 16 Posted by Greg Avola on 11 Apr, 2017 03:09 PM

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    Understood, sounds like we'll have to wait until IT dept will allow it or
    you could try on a non-company phone?

    Greg

  17. 17 Posted by Chad Hutchinson on 11 Apr, 2017 03:11 PM

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    Don't have one.

  18. 18 Posted by Chad Hutchinson on 11 Apr, 2017 03:12 PM

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    I use the app all the time. I don't understand why it would suddenly have
    issues. I don't think it's the iOS.

  19. Support Staff 19 Posted by Greg Avola on 11 Apr, 2017 03:17 PM

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    Hi Chad,

    Happy to schedule a time to chat with you about how our App works, and and how we can troubleshoot the issue with you.

    Please shoot me an email at [email blocked] with some times to chat and a phone number and we can get on the horn and talk this through.

    Greg

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