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ReyRey

Rey Padilla 's Avatar

Rey Padilla

09 Apr, 2017 06:01 AM

I just want my original untapped back I forgot my password and it won't let me start a new one!!!

  1. 1 Posted by Rey on 09 Apr, 2017 06:08 AM

    Rey's Avatar

    How do I reset to get into my app

  2. 2 Posted by Untappd Support on 10 Apr, 2017 09:31 PM

    Untappd Support's Avatar

    Hey Rey,

    You can request a password reset here: https://untappd.com/account/reset_password

    Cheers,

    Drew D.

  3. 3 Posted by Rey Padilla on 10 Apr, 2017 09:56 PM

    Rey Padilla's Avatar

    Can I get into my original account took a picture of it so you would know
    it's me but don't know where to send it!?

  4. 4 Posted by Untappd Support on 11 Apr, 2017 12:51 AM

    Untappd Support's Avatar

    Hey Rey,

    All you need to do is enter your email that your account was setup with here: https://untappd.com/account/reset_password

    an email will be sent to you so you can change your password and get logged back into your account.

    Cheers,

    Drew D.

  5. 5 Posted by Rey Padilla on 11 Apr, 2017 12:57 AM

    Rey Padilla's Avatar

    I tried that it keeps on saying error

  6. 6 Posted by Rey Padilla on 11 Apr, 2017 12:59 AM

    Rey Padilla's Avatar

    I also can't open it with Facebook either

  7. 7 Posted by Untappd Support on 11 Apr, 2017 02:52 PM

    Untappd Support's Avatar

    Hi Rey,

    Can you please provide to me a screenshot of the error you are receiving. If you are correctly entering in your email to the password reset page and it is producing an error we need to check that out.

    Cheers,

    Drew D

  8. 8 Posted by Rey Padilla on 11 Apr, 2017 03:07 PM

    Rey Padilla's Avatar

    How do I send you the screenshot?

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